Technical service
We provide
partners with comprehensive technical service
Thousands of machines are produced, assembled and quality controlled each year in our factory to be delivered to locations in Poland, France, Great Britain, and Italy.
As a producer, we have best understanding of how the machines perform. Moreover, since we produce most of the components that are needed for service and have direct contact with all suppliers, we are able to respond quickly to the demand for spare parts.
We provide
partners with comprehensive technical service
Thousands of machines are produced, assembled and quality controlled each year in our factory to be delivered to locations in Poland, France, Great Britain, and Italy.
As a producer, we have best understanding of how the machines perform. Moreover, since we produce most of the components that are needed for service and have direct contact with all suppliers, we are able to respond quickly to the demand for spare parts.
We have built
a very efficient
service structure
Strong partners
Inpost, Mondial Relay and Delipop
> 5 500 APM
in France and Belgium in 2023
SLA > 95%
next business day service
Next business day
capability to adjust to multiple SLA levels
We offer
full control
of service process
- service maintenance
- preventive maintenance
- spare parts supply
- spare parts stocking
- potential for deployment
- set up and tested environment in Jira service management
- service performance monitoring, business intelligence tools
- reliability data - number of visits with location, categories of failures, repair start/stop time, spare parts used etc
- preventive maintenance monitoring tools